Active Incident

Updated a few seconds ago

Check our system status and planned maintenance events 24/7/365

Locations

Issue with Yealink T4X & T5X Series Devices - FirmwareDegraded Performance

Incident Status

Degraded Performance

Components

Device Management & Provisioning Platform

Locations

MPP


May 14, 2025 12:31PM EDT
May 14, 2025 4:31PM UTC
[Identified] We have determined that in addition to Yealink T5X running 96.86.0.X models some T4X models using the 66.85.0.X firmware are affected. We are working to make programmatic coding changes on our Management and Device Provisioning systems to put logical safety blocks in place to prevent devices from automatically attempting to update firmware based on Yealink's systems and then create boot loops for phones unexpectedly

May 13, 2025 11:35AM EDT
May 13, 2025 3:35PM UTC
[Identified] We are tracking issues with some partners / customers with Yealink T5X Series Devices and Firmware / Device Boot Loop. Yealink made changes to their firmware between v85 - v86.18 that is causing firmware corruption issues when moving between certain firmware versions. Please do not adjust provisioning settings in regards to firmware versions until we have had some time to install some programmatic safety barriers to prevent firmware update attempts on these series devices.

Cloud UC Platform

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Control - Multi-Tenant Management Portal

Operational

Device Management & Provisioning Platform

Degraded Performance

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Scheduled Maintenance

Hazard Notification: Control Portal Sign-In & SSO Services Maintenance - May 25Planned Maintenance

Schedule

May 25, 2025 3:00AM - 8:00AM EDT
May 25, 2025 7:00AM - 12:00PM UTC

Components

Control - Multi-Tenant Management Portal

Locations

bvoip Control Portal - Central Services - North America, bvoip Control Portal - Central Services - Europe, bvoip Control Portal - Central Services - APAC

Description

This Sunday, May 25, from 3AM - 8AM (New York Time), we are updating all systems in all data center regions with some sign-in and SSO enhancements. This update takes less than 1 minute to apply to each account even though the window to update all regions is several hours. We don't expect any issues so we are listing this a hazard advisory. bvoip support is available if you should run into any issues post maintenance.
AMSCLOUD02 MaintenancePlanned Maintenance

Schedule

May 25, 2025 4:00PM - May 26, 2025 12:00AM EDT
May 25, 2025 8:00PM - May 26, 2025 4:00AM UTC

Components

Cloud UC Platform

Locations

DP: AMSTERDAM, NETHERLANDS

Description

We're migrating the AMSCLOUD02 server to AMSCLOUD03 ahead of a datacenter provider maintenance window. Each system is expected to be down for 5-10 minutes during this window as it is migrated.