Active Incident

Updated a few seconds ago

Check our system status and planned maintenance events 24/7/365

Locations

Device Registration Issue - DallasOperational

Incident Status

Operational

Components

SBC Layer

Locations

DP: DALLAS, TX


April 27, 2025 2:20PM EDT
April 27, 2025 6:20PM UTC
[Monitoring] This is a retroactive incident post. It looks like at approx 10:30am Eastern(9:30 Central) the SBC platform in Dallas stopped processing physical device registration. Devices on current templates auto re-registered to our Virginia data center. At approx 1:30pm Eastern (12:20pm Central) Dallas began process device registration again and devices gradually moved back to Dallas once they hit a re-registration which is by design. Things seem to be working normally at this time however we will retroactively review.
Chicago Physical Parking IssuesOperational

Incident Status

Operational

Components

SBC Layer

Locations

DP: CHICAGO, IL


April 25, 2025 9:38AM EDT
April 25, 2025 1:38PM UTC
[Monitoring] We received additional reports that parking was not working this morning in Chicago. We migrated the DNS back to Chicago on Wednesday as we understood this issue to be resolved, but it appears that is not the case. We've corrected this issue for now and enabled more detailed logging should the issue return again, and if it does, we'll once again revert the DNS to Virginia while we involve the vendor.

April 22, 2025 12:37PM EDT
April 22, 2025 4:37PM UTC
[Monitoring] We have re-routed traffic bound for our Chicago SBC platform for physical device registration over to Virginia. This move should address call parking issues using physical buttons on devices. We have reported the issue to our vendor to analysis.

April 22, 2025 11:17AM EDT
April 22, 2025 3:17PM UTC
[Investigating] We're receiving reports of issues with call parking on our Chicago physical device proxy. We're currently investigating and will provide an update as soon as we have one. A temporary workaround is to switch to another proxy, which our support team can assist with

Cloud PBX Platform

Operational

SBC Layer

Operational

IQ Integration Platform

Operational

Control - Multi-Tenant Management Portal

Operational

Device Management & Provisioning Platform

Operational

Microsoft Teams

Operational

DNS Services

Operational

North American Voice & Messaging Carriers

Operational

Europe Voice & Messaging Carriers

Operational

APAC Voice & Messaging Carriers

Operational

Aux Services

Operational

External Services

AWS Route 53

AWS S3

Amazon Web Services

Azure

Bandwidth

ConnectWise

Datto / Autotask

Duo

HubSpot

IT Glue

MS Office365

Okta

OpenAI

Paypal

Salesforce

Status.io

Twilio

Zapier

Zendesk

Zoom