Active Incident

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Locations

Chicago Physical Parking IssuesOperational

Incident Status

Operational

Components

SBC Layer

Locations

DP: CHICAGO, IL


April 25, 2025 9:38AM EDT
April 25, 2025 1:38PM UTC
[Monitoring] We received additional reports that parking was not working this morning in Chicago. We migrated the DNS back to Chicago on Wednesday as we understood this issue to be resolved, but it appears that is not the case. We've corrected this issue for now and enabled more detailed logging should the issue return again, and if it does, we'll once again revert the DNS to Virginia while we involve the vendor.

April 22, 2025 12:37PM EDT
April 22, 2025 4:37PM UTC
[Monitoring] We have re-routed traffic bound for our Chicago SBC platform for physical device registration over to Virginia. This move should address call parking issues using physical buttons on devices. We have reported the issue to our vendor to analysis.

April 22, 2025 11:17AM EDT
April 22, 2025 3:17PM UTC
[Investigating] We're receiving reports of issues with call parking on our Chicago physical device proxy. We're currently investigating and will provide an update as soon as we have one. A temporary workaround is to switch to another proxy, which our support team can assist with

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