Active Incident

Updated a few seconds ago

Check our system status and planned maintenance events 24/7/365

Locations

Security NoticeOperational

Incident Status

Operational

Components

Cloud PBX Platform

Locations

RS: VIRGINIA, RS: DALLAS, RS: SYDNEY, RS: LONDON, CWH: VANCOUVER, CWH: TORONTO, DP: DENVER, DP: LOS ANGELES, DP: CHICAGO, DP: LONDON, DP: DALLAS


March 30, 2023 12:47PM EDT
March 30, 2023 4:47PM UTC
[Monitoring] Latest Update https://2070090.fs1.hubspotusercontent-na1.net/hubfs/2070090/URGENT%20Security%20Update%20Part%205%20-%20bvoip.pdf

March 30, 2023 7:07AM EDT
March 30, 2023 11:07AM UTC
[Monitoring] Latest updated https://2070090.fs1.hubspotusercontent-na1.net/hubfs/2070090/URGENT%20Security%20Update%20Part%204%20-%20bvoip.pdf

March 29, 2023 5:45PM EDT
March 29, 2023 9:45PM UTC
[Monitoring] Please review this link for the latest update https://2070090.fs1.hubspotusercontent-na1.net/hubfs/2070090/URGENT%20Security%20Update%20Part%203%20-%20bvoip.pdf

March 29, 2023 1:41PM EDT
March 29, 2023 5:41PM UTC
[Monitoring] This is an IMPORTANT update. PLEASE READ CAREFULLY. Crowdstrike has identified that a vulnerability in the 3CX Desktop App Please read the thread in the url below https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ As a precaution, please close down your 3CX Windows Based Client Apps as well as the MAC Client if they are in use and switch to the web client which is the browser based version of the softphone. If you are not using these versions of the phone system app there is nothing to do as present time. Once we have more information we will share guidance.
UK Calling Plan Carrier Intermittency Operational

Incident Status

Operational

Components

UK / Ireland Sip Trunks

Locations

bvoip UK Sip Trunks (powered by BT & Gamma)


March 17, 2023 1:42PM EDT
March 17, 2023 5:42PM UTC
[Monitoring] This is a retroactive update from earlier today One of the major carriers in the UK - Gamma telecom and ziron has reported the issue with experiencing a Major Service Outage since 10:30am on 15th March 23. This continues as of writing and the symptoms are no audio and no dial tone. We are working with them to resolve this.

January 23, 2023 5:48AM EST
January 23, 2023 10:48AM UTC
[Monitoring] We have had no new reports of issues since Friday. We have yet to get responses on all submitted logs from our upstream primary carrier in the UK. We will continue to follow up until we get finality to those submissions

January 20, 2023 7:02AM EST
January 20, 2023 12:02PM UTC
[Monitoring] We have not seen any registration issues out of the UK region since yesterday. We are still following up with logs and call quality reports from yesterday with the upstream carrier.

January 19, 2023 12:17PM EST
January 19, 2023 5:17PM UTC
[Monitoring] We have received some follow up inquires from some of our UK partners and have collected the relevant logs and escalated them to the upstream carrier involved.

January 19, 2023 9:04AM EST
January 19, 2023 2:04PM UTC
[Monitoring] Things seem to stablize approx 30 min ago. Switching status to monitoring

January 19, 2023 7:26AM EST
January 19, 2023 12:26PM UTC
[Investigating] We are see on and off intermittent registration issues with our primary UK provider. We have escalated the issue and trying to get feedback

Cloud PBX Platform




Operational

SBC Layer




Operational

1Stream Integration Services




Operational

Control - Multi-Tenant Management Portal




Operational

Device Management & Provisioning Platform




Operational

Microsoft Teams




Operational

DNS Services




Operational

North American Reccomended SIP Trunk Providers




Operational

UK / Ireland Sip Trunks




Operational

Australia Sip Trunks




Operational

New Zeland Sip trunks




Operational

Aux Services




Operational

External Services

Bandwidth

Datto / Autotask

IT Glue

MS Office365

Rackspace

Slack

Status.io

Scheduled Maintenance

Old VASBC DecommissionPlanned Maintenance

Schedule

April 2, 2023 12:00AM - 11:59PM EDT
April 2, 2023 4:00AM - 3:59AM UTC

Components

Cloud PBX Platform

Locations

RS: VIRGINIA

Description

We have notified specific partners who still have physical devices connecting through the since migrated SBC platform in the Virginia Data Center. Reasons for that could be cached DNS not updating to the new IP's that we transitioned the SBC's to or that very old templates are in use or that you have manually programmed phones using IP's instead of FQDN's. The original servers are going to be taken offline by our data center provider next week on March 22nd. Please make sure to have either rebooted your devices or reprovisioned your devices prior to that time.